Refund Policy

14-Day Money Back Guarantee

If you are not completely satisfied with your purchase, please contact us. This guarantee applies to first-time subscribers only.

Eligibility

  • Only applies to first-time subscription purchases
  • Subscription must have been purchased within the last 14 days
  • You are not satisfied with the service results and have not used the service extensively (e.g., processed fewer than the specified amount of virtual credits/resources)
  • You or your company have not used the 14-Day Money Back Guarantee before

How to Request a Refund

  1. 1Fill out the refund request form
  2. 2We will review your request within 10 business days and contact you via email
  3. 3Refunds will be issued via the original payment method

EU Users Notice: By purchasing, you agree to receive digital content immediately and voluntarily waive your 14-day withdrawal right if the content has already been accessed or used.

Other Refunds

  • •Purchases outside the 14-day guarantee period or not meeting the above conditions are generally non-refundable
  • •You may cancel your subscription at any time; future billing will stop after cancellation
  • •Refunds will be provided in case of payment errors or duplicate charges
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Virtual Credits / One-Time Purchases

  • •Virtual credits or one-time purchased digital products cannot be refunded once issued
  • •Refunds or compensation are provided only in case of system errors or duplicate charges

Product Issue Refunds

  • •If the service has a significant defect or is not delivered as described, you may contact support to request a refund or compensation
  • •We will determine the refund amount (full or partial) after verifying the issue

Need Help?

For any refund-related issues, please submit a request via our official support channel and provide your order details. All refunds will be issued via the original payment method.

Contact Support